Essay on the Illusion of Escape in The Glass Menagerie

The Illusion of Escape in The Glass Menagerie In The Glass Menagerie by Tennessee Williams, the characters exhibit a state of delusion that originates from their dissatisfaction with their lives. Tom seeks adventure in the movies. Amanda reminisces often about her days as a Southern Belle. Laura sits in a dream world with her glass collection, and Jim basks in the praises of his high school glory. In their respective ways, they demonstrate their restlessness. The quotation from Thoreau, The mass of men lead lives of the quiet desperation, applies to the characters in that they are all unhappy, but take no action to improve their situation in any significant way. Tom, as the narrator, explains to the audience the†¦show more content†¦Eventually he alleviates his distress of being in the warehouse where his creativity goes to waste by joining The Union of Merchant Seamen. Tom does not solve his problems; he runs from them. The guilt from deserting his family will always exist in his life, creating another source of eternal grief. Tom will never fully escape his two-by-four situation. While Amanda often regresses to the memories of better days, she is more level-headed than the remaining members of her family. A major source of irritation for her lies in her childrens inability to deal with their problems. She wants good lives for them, but is rebuffed when she endeavors to help. She fears for Lauras future because the girl finds so many activities she [cant] face. Laura becomes ill when pressured and cannot speak with people she does not know. Amanda cannot understand Lauras silliness over answering the door. Tom also distresses her by not taking his job and responsibility seriously. She fears that he will lose his job, and their family is already having economic difficulties. Despite all of her plans for the family, she knows their lives will be nothing but difficult, so she retreats into the past, telling stories of all of her gentlemen callers. Amanda is hiding from her worst fear that they will be eating the crust of humility all their [lives]. Playing worn records and arranging her glass figurines, Laura is the main quandary in the lives of Tom andShow MoreRelatedEssay on Illusions of Escape in The Glass Menagerie3142 Words   |  13 PagesIllusions of Escape in The Glass Menagerie      Ã‚  Ã‚   Tennessee Williams play The Glass Menagerie gives readers a look into a truly dysfunctional family.   At first it could seem as if their lives are anything but normal, but Amandas impulse to preserve her single-parent family seems as familiar as the morning newspaper (Presley 53).   The Wingfields are a typical family just struggling to get by.   Their problems, however, stem from their inability to effectively communicate with each other.  Read More Essay on the Symbolism of the Menagerie in The Glass Menagerie1002 Words   |  5 PagesThe Symbolism of the Menagerie in The Glass Menagerie      Ã‚   Tennessee Williams play, The Glass Menagerie, describes three separate characters, their dreams, and the harsh realities they face in a modern world.   The Glass Menagerie exposes the lost dreams of a southern family and their desperate struggle to escape reality. 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Performance of Telecom Service Provider Free Essays

string(172) " customer centric solution includes value added services, quality customer care, easy access call centers, digital network security and flexible tariff rates \(http://www\." ASA University Review, Vol. 5 No. 2, July–December, 2011 Performance of Grameenphone and Robi in Telecom. We will write a custom essay sample on Performance of Telecom Service Provider or any similar topic only for you Order Now Sector of Bangladesh: A Comparative Study S. M. Akterujjaman* Md. Rouf Biswas* Md. Nur-E-Alam Siddique** Abstract The last decade has brought the first wave of the truly mobile generation which is built around mobile phones, short messaging service (SMS), and portable electronic assistants. The mobile communications industry has been one of the most flourishing sectors within the ICT industry and, in general, within the economy. Grameenphone and Robi are the biggest mobile phone operators in our country and their contribution is very great to our economy. The prime objective of the study is to compare the performance between Grameenphone and Robi in the telecommunications sector of Bangladesh. This study is based on the basis of both primary and secondary data. The primary data were collected from relative mobile phone companies’ customers from Khulna city. Total 200 customers (100 customers of Grameenphone and 100 customers of Robi) were surveyed through the judgmental sampling method with questionnaire from March to June 2011. The questionnaire consisted of 25 questions. After collection of primary data, hypotheses were formulated and paired samples T-test was used to test the hypotheses with 0. 05 level of statistical significance. The statistical computer package SPSS version 16. 0 was used to analyze the data. The recommendations were provided based on the findings and analysis. Key words: Performance, Telecommunications sector, Grameenphone, Robi, Customer satisfaction, Network, Hypotheses. Introduction The people of Bangladesh are now dreaming of a digital Bangladesh. Faster development of telecommunications network coupled with improved quality of service in line with the national development is a must for the fulfillment of the vision and aspiration of digital Bangladesh and also to take her to a position of honor in the community of nations in the 21st century. Mobile phone operators have been playing an important role in this regard (Rahman, 2010). The last decade has brought the first wave of the truly mobile generation which is built around mobile phones, short messaging service (SMS), and portable electronic assistants. But now there is strong evidence to suggest that there is an even bigger wave to come driven by the increasing worldwide technological trend towards mobility and technology integration. This is evident through the plans and strategic directions of many of the major players in this field (Mahmud and Chowdhury, 2010). * ** Senior Lecturers, Department of Business Administration, Northern University Bangladesh Lecturer, Faculty of Business, ASA University Bangladesh 160 ASA University Review, Vol. 5 No. 2, July–December, 2011 The telecommunication services in Bangladesh were provided until 1989 by the state-owned monopoly provider Bangladesh Telegraph and Telephone Board (BTTB), telecommunications services. In 1989, the Government of Bangladesh opened the telecom sector by awarding licenses to two operators; one to operate fixed telephones in rural areas (Bangladesh Rural Telecom Authority); and the other to operate cellular mobile phone and pager (Bangladesh Telecom LtdBTL) services. In 1992, Pacific Bangladesh Telecom Limited (PBTL) bought the mobile part of the BTL (Khan 2003). The telecommunications market in Bangladesh, particularly the mobile phone sector consists of six mobile phone operators. These are Grameenphone Limited (GP), Orascom Telecom Bangladesh Limited (Banglalink), Robi Axiata Limited, Airtel Bangladesh Limited, Pacific Bangladesh Telecom Limited (Citycell), and Teletalk Bangladesh Limited (http://www. btrc. gov. bd). Since its inception Grameenphone has built the largest cellular network in the country with over 13,000 base stations in more than 7000 locations. Presently, nearly 98 percent of the country’s population is within the coverage area of the Grameenphone network. Grameenphone has always been a pioneer in introducing new products and services in the local market. GP was the first company to introduce GSM technology in Bangladesh when it launched its services in March 1997. Grameenphone was also the first operator to introduce the pre-paid service in September 1999. It established the first 24-hour Call Center, introduced value-added services such as VMS, SMS, fax and data transmission services, international roaming service, WAP, SMS-based pushpull services, EDGE, personal ring back tone and many other products and services. The entire Grameenphone network is also EDGE/GPRS enabled, allowing access to high-speed Internet and data services from anywhere within the coverage area. There are currently nearly 2. 6 million EDGE/GPRS users in the Grameenphone network. Today, Grameenphone is the leading telecommunications service provider in Bangladesh with more than 33 million subscribers as of May 2011 (http://www. grameenphone. com). The shareholders of Grameenphone contribute their unique, in-depth experience in both telecommunications and development. It is a joint venture enterprise between Telenor (55. %), the largest telecommunications service provider in Norway with mobile phone operations in 12 other countries, and Grameen Telecom Corporation (34. 2% ), a non-profit sister concern of the internationally acclaimed micro-credit pioneer Grameen Bank. The other 10% shares belong to general retail and institutional investors (http://www. grameenphone. com). Robi Axiata Limited is a joint venture company bet ween Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. It was formerly known as Telecom Malaysia International (Bangladesh) which commenced operations in Bangladesh in 1997 with the brand name AKTEL. On 28th March 2010, the service name was rebranded as ‘Robi’ and the company came to be known as Robi Axiata Limited. Robi is truly a people-oriented brand of Bangladesh. Robi, the people’s champion, is there for the people of Bangladesh, where they want and the way they want. Having the local tradition at its core, Robi marches ahead with innovation and creativity. To ensure leading-edge technology, Robi draws from the international expertise of Axiata and NTT DOCOMO INC. It supports 2G voice, CAMEL Phase II III and GPRS/EDGE service with high speed internet connectivity. Its GSM service is based on a robust network architecture and cutting edge technology such as Intelligent Network (IN), which provides peace-of-mind The Performance of Grameenphone and Robi 161 solutions in terms of voice clarity, extensive nationwide network coverage and multiple global partners for international roaming. It has the widest International Roaming coverage in Bangladesh connecting 600 operators across more than 200 countries. Its customer centric solution includes value added services, quality customer care, easy access call centers, digital network security and flexible tariff rates (http://www. You read "Performance of Telecom Service Provider" in category "Papers" obi. com. bd). Robi Axiata Limited is a Joint Venture company between Axiata Group Berhad (70%) and NTT DOCOMO INC. (30%) (http://www. robi. com. bd). Objectives of the Study The prime objective of the study is to compare the performance between Grameenphone and Robi in the telecommunications sector of Ban gladesh. The more specific objectives are as follows: 1. To determine the factors that influence consumers to choose a mobile phone operator. 2. To find out different types of facilities that both companies are offering to grasp new customers and to retain the present one. . To know about the specific area where subscribers are satisfied or dissatisfied. 4. To find out the level of customer satisfaction towards the services provided by Grameenphone and Robi. 5. To provide some recommendations to increase the performance of Grameenphone and Robi. Methodology of the Study The methodology adopted for the current study is presented below in a sequential manner: Sources of Data: This study is based on both primary and secondary data. Primary data were collected through personal interview with a structured questionnaire and direct observations. Secondary data were collected from the published official statistics, report documents, laws, ordinance, books, articles, periodicals of different domestic and international agencies, annual reports of concerned cell phone operators, ministry of posts telecommunications, websites etc. Questionnaire Design: The primary data were collected from relative mobile phone companies’ customers from Khulna city. Total 200 customers (100 customers of Robi and 100 customers of Grameenphone) were surveyed through the convenience sampling method with questionnaire from March to June 2011. The questionnaire consisted of 25 questions. The questionnaire was pre-tested (piloted) on a convenience sample of 30 respondents of both cell phone companies from Khulna city. The aim was to check that the issues were pertinent and the questions were clear, understandable, and comprehensible. The layout of some questions was modified and further improvements were done as a result of the pilot study. Data Analysis Methods: A five-point Likert type scale statements were used to measure the variables where 1 stands for strongly disagreed and 5 stands for strongly agreed effect on the statements (Luthans, 2002). After collection of primary data, hypotheses were formulated and paired samples t-test was used to test the hypotheses with 0. 05 level of statistical significance. The statistical computer package SPSS version 16. 0 was used to analyze the data. 162 ASA University Review, Vol. 5 No. 2, July–December, 2011 Hypotheses Formulation: Research hypothesis is an unproven statement, which helps the researcher to draw the suggestion on his hypothetical assumption whether it is true or false based on some specific statistical test (Alam and Neger, 2009). For the convenience of the study the following hypotheses are developed which are to be tested. Table 1: Developing Hypotheses for Different Factors Alternative hypothesis Factors Null hypothesis (H0) (Ha) Network Coverage x ncm? 0 x ncm* =0 Effectiveness of Network x enm? 0 x enm=0 Low Call Rate x lcrm=0 x lcrm? 0 Availability of SIM Card x ascm=0 x ascm? 0 Low Price SIM Card x lpscm=0 x lpscm? 0 Solution of the Problems Related to x sprsrm=0 x sprsrm? 0 SIM Replacement Special Offer to the Customers x socm=0 x socm? 0 Free Talk Time Bonus Facilities x ftbfm=0 x ftbfm? 0 Pulse Facility x pfm=0 x pfm? 0 Availability of Flexi Load/Easy Load x aflelfm=0 x aflelfm? 0 Facility Friends Family Number Facility x ffnm=0 x ffnm? Internet GPRS Connection x igcm=0 x igcm? 0 Location of the Service Center x lscm? 0 x lscm=0 Value Added Services Facilities x vasfm? 0 x vasfm=0 *m= Two Mobile Companies (i. e Grameenphone and Robi) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Empirical Findings and Analysis An analysis is generated from the questionnaire to fulfill the objectives of the study. In order to analyze the collected data a 5-point Likert type scale has been used. 5 stands for highly satisfied customers, 4 stands for only satisfied customers, 3 stands for neutral customers, 2 stands for dissatisfied customers, and 1 stands for highly dissatisfied customers. Several judgments are being made from the responses of customers to validate the objectives of the study. The results are presented below: 1. Network Coverage Network availability is an important factor to the customers. They give more emphasis in this particular point in purchasing the brand. The Performance of Grameenphone and Robi Table 2: Satisfaction Regarding Network Coverage Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 163 Value 5 4 3 2 1 Frequency Grameenphone 34 55 11 0 0 100 4. 23 . 63333 14. 97 Robi 15 46 29 8 2 100 3. 64 . 90476 24. 86 From the above table, it is found that 34% respondents of GP are highly satisfied and 55% respondents are satisfied regarding network coverage. On the other hand, 15% respondents of Robi are highly satisfied and 46% respondents are satisfied and 29% respondents showed their neutrality regarding network coverage. Here mean value of GP and Robi respondents regarding network coverage are respectively 4. 23 and 3. 64 and the coefficient of variation are respectively 14. 97 and 24. 6, which indicate that GP is in a very strong position than Robi. 2. Effectiveness of Network When the customers have the information in their hand about the different network facility of the different cell phone operators then they give the priority to buy the connection of that operator which has the best coverage. Customers also give importance on the effectiveness of the network. Table 3 shows that 62% cu stomers are satisfied and 25% customers are highly satisfied about the effectiveness of network of GP. On the other hand, 32% customers were neutral in their opinion towards the effectiveness of network of Robi. Of whom 26% customers were satisfied and 18% customers were highly satisfied. The mean value of customers response towards the effectiveness of network of GP is 4. 12, which lies in satisfied category, while mean value of Robi is 3. 29 which lies in neutral category of customers opinion. Table 3: Effectiveness of Network Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone 25 62 13 0 0 100 4. 2 . 60769 14. 75 Robi 18 26 32 15 9 100 3. 29 1. 19168 36. 22 164 ASA University Review, Vol. 5 No. 2, July–December, 2011 The coefficient of variation of GP and Robi are respectively 14. 75 and 36. 22 which indicate that the opinion of the customers of GP is less deviated than Robi. 3. Call Rate From the table 4 it is found that 48% respondents of Robi showed their neutrality and 31% and 18% respondents were respe ctively satisfied and highly satisfied. On the other hand, 73% GP customers are dissatisfied and 15% are highly satisfied towards the call rate. Table 4: Satisfaction Regarding Call Rate Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 0 18 0 31 12 48 73 3 15 0 100 100 1. 97 3. 64 .52136 . 81054 26. 46 22. 27 Here mean value of GP and Robi respondents are respectively 1. 97 and 3. 64 indicate that Robi is in strong position than GP regarding call rate. The value of CV of Rabi and GP are 22. 27 and 26. 46 accordingly. It is observed that the CV of Robi is lower than GP. That means the customers of Robi perceived low call rate than that of GP. 4. Availability of SIM Card From the table 5 it is found that GP customers enjoy availability of the SIM card. That’s why about 47% respondents of GP are in highly satisfied level and 38% are satisfied regarding availability of SIM card. On the other hand, 28% Robi customers were neutral and 31% were satisfied towards availability of SIM card. Table 5: Availability of SIM Card Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 47 15 38 31 15 28 0 19 0 7 100 100 4. 32 3. 28 . 72307 1. 14662 16. 74 34. 96 The Performance of Grameenphone and Robi 165 Here mean value of GP and Robi respondents regarding availability of the SIM cards are respectively 4. 32 and 3. 28 and the coefficient of variation are respectively 16. 74 and 34. 96, indicate that GP is in a strong position than Robi. 5. Low Price SIM Card Customers always expect that when they will feel the necessity for the SIM card of nay mobile phone operators, at that time they will get the SIM card in low price. Table 6 shows that 40% respondents of GP are dissatisfied and 35% respondents are neutral in their opinion regarding low price SIM card. On the other hand, 32% Robi customers were satisfied and 29% were highly satisfied about low price SIM card. The mean value of customers’ response regarding low price SIM card of GP is 2. 57, which lies in neutral category, while mean value of Robi is 3. 79, which falls in satisfied category of customers responses. In this regard, the value of CV of Robi is lower than that of GP. It is found that the opinion of the customers of Robi is less scattered than GP i. Robi offer low price SIM card. Table 6: Low Price SIM Card Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone 5 9 35 40 11 100 2. 57 . 97706 38. 02 Robi 29 32 28 11 0 100 3. 79 . 98775 26. 06 6. Solution of th e Problems Related to SIM Replacement Table 7 shows that 54% respondents of GP are satisfied and 21% respondents are neutral in satisfaction regarding solution of the problems related to SIM replacement. About 54. 00% of the respondents of GP are above the satisfied level. On the other hand, 47% Robi customers are satisfied and 24% customers showed their neutrality. 166 ASA University Review, Vol. 5 No. 2, July–December, 2011 Table 7: Solution of the Problems Related to SIM Replacement Options Value 5 4 3 2 1 Frequency Grameenphone Robi 16 13 54 47 21 24 9 11 0 5 100 100 3. 77 3. 52 . 82701 1. 01980 21. 94 28. 97 Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Here mean value of GP and Robi respondents about satisfaction regarding solution of the problems related to SIM replacement are respectively 3. 77 and 3. 52 and the CV is 21. 94 and 28. 97 accordingly. It is observed that the CV of GP is less than the CV of Robi. So, the researchers can conclude that the customers GP are more satisfied than that of Robi towards satisfaction regarding solution of the problems related to SIM replacement. 7. Special Offers to the Customers: Customers always expect that their operators will give some special offers to them regularly. The operators who are providing special offers to customers, are getting more customers. Table 7 reveals that about 39% respondents of Robi are satisfied and 26% are neutral. On the other hand, 37% GP customers are showing their neutrality and 32% was dissatisfied regarding special offers to the customers. Table 8: Special Offers to the Customers Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 9 21 12 39 37 26 32 14 10 0 100 100 2. 78 3. 67 1. 7853 . 96457 38. 80 26. 28 Mean value of GP and Robi respondents regarding special offers to the customers are respectively 2. 78 and 3. 67 and the coefficient of variation are respectively 38. 80 and 26. 28. It indicates that Robi is in a better position than GP in providing special offers to the customers. The Performance of Grameenphone and Robi 8. Free Talk Time Bonus Facilities 167 Free talk time bonus facilities are very important for the customers to choose a particular mobile phone service provider. So, they always like to use the connection of that operator who will offer them free talk time bonus facilities. Table 9: Free Talk Time Bonus Facilities Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 0 26 0 39 7 25 51 10 42 0 100 100 1. 65 3. 81 . 60927 . 93954 36. 93 24. 66 Table 9 shows that 51% customers are dissatisfied and 42% customers are highly dissatisfied about free talk time bonus facilities of GP. On the other hand, 39% customers were satisfied in their opinion towards free talk time bonus facilities of Robi. Of whom 26% customers were highly satisfied and 25% customers were neutral. The mean value of customers’ response towards free talk time bonus facilities of GP is 1. 65, which lies in dissatisfied category, while mean value of Robi is 3. 81 which lie in satisfied category of customers’ opinion. The value of CV of Robi is lower than GP and it denotes that the customers’ opinion of Robi is less deviated than GP. So, it can be concluded that the customers of Robi are enjoying more free talk time bonus facilities than GP customers. 9. Pulse Facilitiy The customers who want to talk in a short time desire for pulse facilities. There are some operators in our country who are providing pulse facilities to the customers. Table 10 reveals that about 49% respondents of Robi are dissatisfied and 22% customers are satisfied. On the other hand, 68% GP customers are dissatisfied and 23% were highly dissatisfied regarding pulse facilities to the customers. 168 ASA University Review, Vol. 5 No. 2, July–December, 2011 Table 10: Satisfaction Regarding Pulse Facility Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 0 5 0 22 9 17 68 49 23 7 100 100 1. 86 2. 69 . 55085 1. 05117 29. 62 39. 08 Here mean value of GP and Robi respondents regarding pulse facility to the customer are respectively 1. 86 and 2. 69 indicate that Robi is in a strong position than GP. 10. Availability of Flexi Load/Easy Load Facilities It is more important to the customer. Every customer wants these facilities in a convenient location. The operator who provides this facilities the customers are more satisfied on that operator than that of others. Table 11: Availability of Flexi Load/Easy Load Facilities Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 63 12 32 20 5 32 0 29 0 7 100 100 4. 58 3. 01 . 58913 1. 12362 12. 86 37. 33 Table 12 shows that 63% customers are highly satisfied and 32% customers are satisfied regarding availability of flexi load facility of GP. On the other hand, 32% customers were neutral in their opinion towards Easy Load facility of Robi of whom 29% customers were dissatisfied and 20% customers were satisfied. The mean value of customers response towards availability of flexi load/easy load facilities of GP is 4. 58, which lies in highly satisfied category, while mean value of Robi is 3. 01 which lies in neutral category of customers opinion. The coefficient of variation of GP and Robi are respectively 12. 86 and 37. 33 which indicate that the opinion of the customers of GP is less deviated than that of Robi. The Performance of Grameenphone and Robi 11. Friends and Family Number Facilities 169 Every customer has some special number which is very much essential to him. He or she needs to talk with these numbers frequently. So he or she expects a lower tariff for these numbers. Cell phone operators provide some facilities for these FnF number. The operator who provides lower tariff and gives opportunity to more FnF number the customers are more satisfied with that operator. Table 13 reveals that about 53% respondents of Robi are highly satisfied and 28% customers are satisfied. On the other hand, 49% GP customers are highly satisfied and 33% were satisfied regarding friends and family number facilities to the customers. Table 12: Friends and Family Number Facilities Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone 49 33 14 4 0 100 4. 27 . 85108 19. 93 Robi 53 28 12 7 0 100 4. 27 . 93046 21. 79 Here mean value of GP and Robi to the customer satisfaction regarding friends and family number facilities are respectively 4. 7 and 4. 27 and the coefficient of variation are 19. 93 and 21. 79 indicate that both the operators are near about equal position. 12. Internet and GPRS Connection Internet and GPRS connection are very important for the young cell phone users. They want to get these facilities within low cost. Table 13: Internet and GPRS Connection Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone Robi 11 8 28 25 35 31 16 22 10 14 100 100 3. 15 2. 91 1. 2254 1. 16424 35. 64 40. 01 170 ASA University Review, Vol. 5 No. 2, July–December, 2011 From the above table, it is found that 35% respondents of GP are neutral and 28% respondents are satisfied regarding Internet and GPRS connection. On the other hand, 31% respondents of Robi showed their neutrality and 25% respondents are satisfied and 22% respondents are dissatisfied regarding Internet and GPRS connection. Here mean value of GP and Robi respondents are respectively 3. 15 and 2. 91 and the coefficient of variation are respectively 35. 64 and 40. 01, which indicate that GP is in a good position than Robi. 3. Location of the Service Center Table 15 shows that 40% customers are satisfied and 29% customers are highly satisfied 2 4% customers showed their neutrality regarding location of the service center of GP. On the other hand, 37% customers were satisfied towards location of the service center of Robi. Of whom 28% customers were neutral and 26% customers were highly satisfied. Table 14: Location of the Service Center Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 Value 5 4 3 2 1 Frequency Grameenphone 29 40 24 7 0 100 3. 91 . 90000 23. 02 Robi 26 37 28 9 0 100 3. 80 . 93203 24. 53 Here mean value of GP and Robi to the customers satisfaction regarding location of the service center are respectively 3. 91 and 3. 80 and the coefficient of variation are 23. 02 and 24. 53 indicate that GP is in a better position than Robi. 14. Value Added Services Facilities Cell phone operators provide some value added services such as SMS, MMS, and VMS etc. which is very important to the customers. The Performance of Grameenphone and Robi Table 15: Value Added Services Facilities Options Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Total Mean Value ( x ) Standard Deviation (SD) Coefficient of Variation (CV) Source: Field Survey, March-June 2011 171 Value 5 4 3 2 1 Frequency Grameenphone 10 45 36 5 4 100 3. 52 . 89307 25. 37 Robi 8 44 39 6 3 100 3. 48 . 84662 24. 33 Table 18 indicates that 44% respondents of Robi are in satisfied level and 39% are neutral in their opinion regarding value added services. On the other hand, 45% GP customers were satisfied and 36% expressed their neutrality. The mean value of customers’ response towards value added services of GP is 3. 52, which lies in satisfied category, while mean value of Robi is 3. 48 which lie in neutral category of customers’ opinion. The value of CV of Robi is lower than GP and it denotes that the customers’ opinion of Robi is less deviated than GP. In fine it can be said both the companies tried to reach their best position by offering various opportunities. Both the companies are staying a strong position. But their initial investment, customers, registration number of customers is different from each other. It is also seen that some of the customers are satisfied with the specific sectors of Grameenphone and some of the customers are satisfied with the specific sectors of Robi. Test of Hypotheses and Results Test of hypotheses and results have been presented in the below table 20 by the help of the statistical package SPSS version 16. 0. The interpretations of the hypotheses testing have been given after the table 20. Table 16: Paired Samples Test between Grameenphone and Robi Paired Differences Variables Mean 1. Network Coverage 2. Effectiveness of Network 3. Call Rate 4. Availability of SIM Card . 9000 . 83000 . 50000 1. 04000 Std. Std. Error Deviation Mean . 53362 . 05336 . 73930 . 07393 . 50252 . 05025 . 58465 . 05847 95% Confidence Interval of the Difference Lower . 48412 . 68331 . 40029 . 92399 Upper t df 99 99 99 99 . 69588 11. 057 . 97669 11. 227 . 59971 9. 950 1. 15601 17. 788 Sig. (2tailed) . 000 . 000 . 000 . 000 Cont. Table 172 ASA University Review, Vol. 5 No. 2, Julyâ€⠀œDecember, 2011 Paired Differences Variables Mean 5. Low Price SIM Card 6. Solution of the Problems Related to SIM Replacement 7. Special Offer to the Customers 8. Free Talk Time Bonus Facilities 9. Pulse Facility 10. Availability of Flexi Load/Easy Load Facility 11. Friends Family Number Facility 12. Internet GPRS Connection 13. Location of the Service Center 14. Value Added Services Facilities -1. 22000 . 25000 -. 89000 -2. 16000 -. 83000 1. 57000 . 00000 . 24000 . 11000 . 04000 Std. Std. Error Deviation Mean 95% Confidence Interval of the Difference Lower Upper t df 99 99 99 99 99 99 99 99 99 99 Sig. (2tailed) . 000 . 000 . 000 . 000 . 000 . 000 1. 000 . 000 . 001 . 103 .52378 . 05238 -1. 32393 -1. 11607 -23. 292 . 43519 . 04352 . 37322 . 03732 . 16365 -. 96405 . 33635 5. 745 -. 81595 -23. 847 .58119 . 5812 -2. 27532 -2. 04468 -37. 165 . 77921 . 07792 -. 98461 -. 67539 -10. 652 1. 71451 21. 557 . 05640 . 32517 . 17240 . 08819 . 000 5. 591 3. 498 1. 647 .72829 . 07283 1. 42549 . 28427 . 02843 . 42923 . 04292 . 31447 . 03145 . 24288 . 02429 -. 05640 . 15483 . 04760 -. 00819 Table 16 shows that in case of the factor ‘network coverage’ the calculated value of t (11. 057) is greater t han the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That means, Ha is accepted. Regarding ‘effectiveness of network’ the calculated value of t (11. 227) is more than the tabulated value of t (1. 6) at 5% level of significance. So, H0 is rejected. That means, Ha is accepted. For the factor ‘call rate’ the calculated value of t (9. 950) is higher than the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That is, Ha is supported. Under the variable ‘Availability of SIM card’ the calculated value of t (17. 788) is greater than the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That means, Ha is accepted. In case of ‘low price SIM card’ the calculated value of t (-23. 292) is less than the table value of t (-1. 96) at 5% level of significance. So, H0 holds true. That means, H0 is accepted and Ha is rejected. The Performance of Grameenphone and Robi 173 Regarding ‘solution of the problems related to SIM replacement’ the calculated value of t (5. 745) is greater than the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That is, Ha is accepted. Under the variable ‘special offer to the customers’ the calculated value of t (-23. 847) is less than the table value of t (-1. 96) at 5% level of significance. So, H0 holds true. That is, H0 is supported. In case of ‘free talk time bonus facilities’ the calculated value of t (-37. 65) is less than the table value of t (-1. 96) at 5% level of significance. So, H0 holds true. That means, H0 is accepted and Ha is rejected. Under the variable ‘pulse facility’ the calculated value of t (-10. 652) is less than the table value of t (-1. 96) at 5% level of significance. So, H0 holds true. That means, H0 is accepted and Ha is rejected. For the factor ‘availability of flexi load/easy load facility’ the calculated value of t (21. 557) is greater than the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That means, Ha is accepted. In case of ‘friends family umber facility’ the calculated value of t (0) is less than the table value of t (1. 96) at 5% level of significance. So, H0 holds true. That means, H0 is accepted and Ha is rejected. For the factor ‘Internet GPRS connection’ the calculated value of t (5. 591) is greater than the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That means, Ha is accepted. Regarding ‘location of the service center’ the calculated value of t (3. 498) is greater than the table value of t (1. 96) at 5% level of significance. So, H0 is rejected. That means, Ha is accepted. Under the variable ‘value added services facilities’ the calculated value of t (1. 647) is less than the table value of t (1. 96) at 5% level of significance. So, H0 holds true. That means, H0 is accepted and Ha is rejected. Summary of Findings †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Grameenphone spent a large amount of money in the establishment year for the tower purpose and is doing better for the network coverage than that of Robi. Most of the customers of GP have given their opinion in favor of effectiveness of network. The customers of Robi perceived low call rate than that of GP. GP is in a strong position than Robi regarding availability of SIM card. It is found that the opinion of the customers of Robi is less scattered than GP i. e Robi offer low price SIM card. GP is in a better position in providing solution of the problems related to SIM replacement than Robi. It is observed that Robi is in a better position than GP in providing special offers to the customers. The customers of Robi are enjoying more free talk time bonus facilities than GP customers. 174 †¢ †¢ †¢ †¢ ASA University Review, Vol. 5 No. 2, July–December, 2011 It is found that most of the customers’ of GP and Robi are dissatisfied regarding pulse facilities. But in comparison between these two operators, Robi is in a better position. Flexi load facility of Grameenphone is more available than that of easy load facility of Robi surrounding the country. The performance of both GP and Robi are satisfactory regarding friends and family number facilities to the customers. It is found that most of the customers’ of GP and Robi are showing their neutrality regarding Internet and GPRS connection. But in comparison between these two operators, GP is in better position. The customers of both the operators are satisfied in case of location of the service center. It is found that the customers’ opinion of Robi is less deviated than GP in case of value added services. That is Robi provides more value added services than GP. †¢ †¢ Conclusion Quality of telecommunications service depends on both the telephone network and the supporting services. The first is known as ‘equipment and system oriented quality’ and the second as ‘people and process oriented quality’. Equipment and system oriented quality consists of activities directly related to the network while people and process oriented quality consists of activities provided over the telephone network or face to face (Yusuf and Alam, 2010). The quality of service of mobile telecommunications is usually measured in terms of some common parameters such as call completion rate, call drop rate, voice quality, percentage of complaints resolved within a stipulated time and customer service etc. (TRAI, 2008, Sutherland,2007, Australian Communications and Media Authority 2008). Accessibility and connectivity needs to be further improved. This can be achieved through the upgrading of technological infrastructure as well as the lowering of the internet usage costs through mobile phones to a more affordable level (Mahmud and Chowdhury, 2010). The research has provided insights like what are positive and negative aspects of both of the operators. For instance, the total number of customers of Grameenphone are very high than Robi. Grameenphone Company spent a large amount of money in the establishment year for the tower purpose and is doing better for the network facilities. On the other hand, Robi is doing better in case of call rate, low price SIM card, friends and family number facilities, bonus system etc. Robi needs to improve its poor network coverage, problem related to SIM replacement, insufficiency of the scratch card and easy load facilities, lack of convenient location of the service center and discount facilities etc. On the other hand Grameenphone is in a better position in comparison to Robi. It is doing better in case of following services like network coverage, effectiveness of network, solution of the problem related to SIM replacement, reconnection and migration, availability of the scratch card and flexi load facilities, location of the service center etc. But it can not be said that its services is much attractive to the customers. It has some other problems like lack of limited friends and family (FnF) number facilities and lack of bonus system (Free talk time, SMS), high call rate, lack of special offers to the customers, lack of pulse facilities etc. If GP takes initiative to remove or reduce these drawbacks, then it will be more successful in the telecommunications industry of Bangladesh. The Performance of Grameenphone and Robi 175 Recommendations Recommendations for Grameenphone: The authors have suggested some recommendations for improving the performance of Grameenphone are as follows1. The authority of Grameenphone should reduce its higher call charge. At the same time, the reduced call charge should be applied for all operators, not only for GP to GP, but also from GP to other operators. 2. It should provide more friends and family number facilities with GP to GP and other operators. 3. The Company should focus more to the prepaid subscribers than the post-paid subscribers. 4. SIM replacement (in case of lost or damaged SIM) charge should be reduced. . Most of the value added services (VAS) are not friendly for general handset users. GP should take some steps so that general handset users get an opportunity to have that VAS. Recommendations for Robi: The following are the provided recommendations by the authors to improve the performance of Robi1. Customers have been switching to other operators as a result of their poor network infrastructure. So, Robi should have quick expansion in network development all over Bangladesh if it wants to keep its customers to stay with it. 2. Time duration of easy load and scratch card should lengthen. Easy load facility should be made easily available. 3. Charge should be reduced than the existing charge to take a new SIM if it is either damaged or lost. 4. The privilege services of the customer retention scheme of Robi should be launched as soon as possible as ‘djuice’ of Grameenphone has already started to saturate a certain segment of the market through its ‘X-tra Khatir Card’. 5. The Value Added Services (VAS) department should be coming up with more ideas to entertain its customers. This department has its potential but should be using it to the full range to provide more useful services to customers’ needs. . Customer Care has turned out to be one of the most focused points in the telecom industry. Survey results show subscribers expect a lot of it and would appreciate special care facilities. References Agar, J. (2003) ‘Constant touch: A global history of the mobile phone’, Journal of Service Marketing, vol. 5, no. 1, pp. 21-27. Alam, M. J. , and Neger, M. (2009) ‘Measuring consumer attitude towards beautification products: A study on some selected brands in Bangladesh’, Journal of Business and Technology (Dhaka), vol. 4, issue 2, p. 61. Australian Communications and Media Authority (2008) ‘Telecommunications Today’, Report 4, Customer Satisfaction, February. Balasooriya, A. F. , Alam, Q. , Coghill, K. (2007) ‘Ownership, competition and regulation under privatization policy: the Sri Lankan experience’, International Review of Administrative Sciences, vol. 73, no. 4, pp. 611-628. 176 ASA University Review, Vol. 5 No. 2, July–December, 2011 Bolton, R. N. (1998) ‘A dynamic model of the duration of customers’ relationship with a continuous service provider: The role of customer satisfaction’, Journal of Marketing, vol. 21, no. 6, pp. 5-9. Camp, L. J. Anderson, B. L. (2001) ‘Deregulating the local loop: The telecommunications regulation path less chosen as taken by Bangladesh’, International Journal of Technology, Policy and Management, vol. 1, no. 1, pp. 100-114. Coldwell. (2001) The Practice of Management, 4th edition, New York: Harper Row. Gupta S. P. and Gupta M. P. (2006) Business statistics, 11th ed. , New Delhi: Sultan Chand Sons. Hasan, Mahmud. (2008) ‘Mobile phone operators in Bangladesh’, The Daily Star, 7 January. Heinonen, K. and Andersson, P. (2003) ‘Swedish mobile market: Consumer perceptions of mobile services’, Journal of Service Marketing, vol. , no. 1, pp. 33-36. Hess, D. J. (1997) Science Studies: An Advanced Introduction, New York: New York University Press. Khalil, M. (2000) ‘Ministerial support for mobile: Middle East Times’, Journal of European Business Management, vol. 25, no. 2, pp. 54-81. Khan, M. A. S. (2003) ‘Privatization in the telecommunication sector: An overview of comparative Bangladesh situation’, The Bangladesh Accountant, 41:14 pp. 29-36. Luthans, F. (2002) Organizational Behavior, 9th edition, New York: McGraw-Hill International Companies Inc. Mahmud, K. and Chowdhury, S. M. R. 2010) ‘Prospects of mobile learning for digital Bangladeshà ¢â‚¬â„¢, Journal of Business and Technology (Dhaka), vol. 5, issue 1, January-June, pp. 50-61. Mitchell, K. and Whitmore, M. 2003. Marketing Management: In Book-Location Based Services, Journal of American Business and Economics, 41(2):85-91. Rahman, M. T. (2010) ‘Making Teletalk a healthy competitor among the mobile phone operators in Bangladesh’, Journal of Business and Technology (Dhaka), vol. 5, issue 2, July-December, p. 133. Silva, H. D. , Khan, A. S. (2004) ‘Regulation and investment: Case study of Bangladesh’, WDR Dialogue Theme Discussion Paper WDR 03111-33. Sutherland, E. (2007) ‘The regulation of the quality of service in mobile networks’, Info 9(6), pp. 17-34. Symeou, P. C. (2009) ‘Does smallness affect the liberalization of telecommunications? The case of Cyprus’, Telecommunications Policy 33 (3-4), pp. 215-229. TRAI. (2008) ‘Quality of service assessment: Report of survey for basic service (Wireline)’, Cellular Mobile (Wireless) and Broadband, New Delhi: TRAI. Wang, Y. , Lo, H. P. (2002) ‘Service quality, customer satisfaction and behavior intentions: Evidence from China’s telecommunication industry’, Info, vol. 4, no. 6, pp. 50-60. Yusuf, M. A. and Alam, Q. 2010) ‘The influence of regulatory environment on mobile phone service quality: The case of Bangladesh’, Annual Asian Business Research Conference 2010, p. 5. Web References 1. 2. 3. 4. 5. http://www. grameenphone. com/about-us (Retrieved on 11 August 2011) http://www. grameenphone. com/about-us/corporate-i nformation/ownership (Retrieved on 11 August 2011) http://www. btrc. gov. bd/licensing/operators/mobile_operators. php (accessed on 11 August 2011). http://www. robi. com. bd/index. php/page/view/98 (Accessed on 12 August 2011) http://www. robi. com. bd/index. php/page/view/99 (Accessed on 12 August 2011). How to cite Performance of Telecom Service Provider, Papers

Religious Beliefs Essay Example For Students

Religious Beliefs Essay Todays religious beliefs, governmental structures, laws and traditions of social behavior find their roots in the development of three main belief systems Judaism, Christianity and Islam. Although other religious movements have developed throughout the years, these three belief systems have had the most impact on civilizations of the West. To better understand this impact, it is important to trace the development of Judaism, Christianity, and Islam, and review the relationships between them. While each belief system is unique, there are many similarities due to their common beginnings. The philosophies and traditions of Judaism, Christianity, and Islam most prominently begin with the founder of the Hebrews known as Abraham ca 1800 BCE Historically, these teachings were also subscribed by nomadic tribes, which settled in present day Palestine, near Mt. Sinai. The people of these tribes did not label themselves as Hebrews, and referred to God as the god of Abraham. This came about as God promised Abraham a son, and in the course of the events doubting that is old wife could give him a son, he had Ishmael with his maid, Hagar, and then later Gods prophecy would be fulfilled with the birth of Isaac, by his wife Sarha. Due to their belief system, the tribe proliferated the idea that Isaac and his descendants were chosen by God to carry forward Abrahams holy lineage. Isaac was the forefather of what was to become the 12 tribes of Israel, while Ishmael and his descendents were to constitute a different Semitic tribe and follow Arabic traditions. The term Judaism came about after the establishment of the state of Israel when the tribes divided into two, the northern and Judas kingdoms, ca 922-587 BCE The customs and belief systems of these nomadic tribes to be later identified as Arab tribes were very similar to the Hebrews; however, the Arab tribes developed in some subtle ways. They remained nomadic, whereas the Hebrews tended to follow the teachings of the Holy Scriptures to the achievement of The Promised Land. As for the Arab nomadic tribes because of this development, a centralized governing agent who organized the religion did not develop as it did with the Hebrews. In approximately ca 1290-1250 BCE, Moses further supplemented both traditions with a covenant between God and his believers.Moses married Zipphora, from a different Semitic tribe, (Ishmael descendants?) as they referred to God as the God of Abrahim; this would indicate the strong similarity of beliefs and customs between the Hebrew and Arab tribes at that time. In approximately 600 CE, a somewhat modified revival of the beliefs and traditions of Abraham occurred, due to the persuasions of Mohammed. He disagreed with the commonly held belief that Isaac and his descendents were the chosen ones. He taught instead that Ishmael was the chosen one, and therefore, Ishmaels descendants, the Arabs, carried forth Abrahams holy lineage. Mohammed redefined the Arabic religious tradition on this point into the tradition of Islam. Islamic belief centered on submission to the will of Allah by fulfilling the five duties know as the Pillars of Islam. Within the organized movement of Islam, ca 570-632 BCE, a written tradition, as well as a central controlling agent of the Arab tribes, developed through compilation of the Quran. The Quran, although in some ways similar to the teachings in the Hebrew Holy Scriptures, totally and distinctly separated the Islamic belief system as a new, and competing, tradition from that of Judaism. Another offspring of Judaism was Christianity. The belief that a Messiah would appear amongst the Jews by the end of the millennium came to life with the crucifixion of Jesus in Jerusalem ca 29 B.C.E.Jesus was believed by many followers of Judaism to be the long-awaited Messiah, and served to divide Judaism once again. In contrast to Judaism, Christians believe that the appearance and teaching of Jesus represents a new covenant superseding the previous covenant between God and Moses. The Jews that chose to believe in this new covenant began the Christian movement. A focused Christian movement began based on the documentation of his teachings by men who lived during the two to three generations following Jesus death. The written tradition was called the New Testament, and was considered an addition to the Hebrew Holy Scriptures. Developments of Christianity are chiefly attributed to Paul, for his contributions to the New Testament, and Peter, the leader of the Roman Church.The influence of the Christian belief system is great the socio-economic traditions of the western world revolve around traditions derived from Christianity (Catholicism). Shakespeare In Love Essay These three movements are also linked by a need to justify and resolve issues of morality, as well as to assert an identity with a God. The essential need to believe and describe in the existence of a higher force or Supreme Being has been present in all western civilizations from the time of Mesopotamia to this day. All three religions place importance on a grand occurrence a representation of God will come and rescue them from the evils of society, leading them to eternal life. Believers of Judaism await the coming of the Messiah. Christians await the Second Coming of Christ, and followers of Islam await the return of Mohammed. The importance placed on a future occurrence is one of the strongest factors responsible for the continuance of these religions, as it reinforces the need to follow the customs, ethics, morals of the particular belief system, and helps to stimulate conversions to each of the belief systems. Another major difference is the competi tion of Islam and Christianity for converts, whereas Judaism carefully evaluates a family lineage as to establish the relation to Judaism or in cases of conversions one must adhere to a detailed set of covenants in order to be accepted. Islam and Christianity actively seek converts, whereas Judaism doesnt. The final outcome of all of these religious beliefs is continuance of the structures they prescribe, and their profound impact on the development of western civilization. Judaism currently manifests itself as the final achievement of the state of Israel, and the catalyst for the basis of the influential world religions of Islam and Christianity. Christianity influenced western culture through establishment and continuance of the Roman Catholic Church, its powerful infrastructures, which controlled the Roman Empire and to present-day influences of it are still strong. Islam created distinctive civilizations such as Damascus, Bhagdad, Cairo, Cordiva, and Delhi and has substantially impacted the people of Europe and Asia through their systems of trade and culture. Through their unique and combined interactions, the entire socio-political ideologies of western civilization have been affected. Importance should be placed on both the disagreements and agreements between Judaism, Christianity and Islam. As the current socio-economic status of western civilization, as well as eastern civilization, revolves around influences of the leaders that subscribe to one the above religions, it is extremely difficult to change outdated beliefs such as subordination of women and discrimination of humans due to their belief systems, specifically in current world events such as the situation of Israel in the Middle East and the wars taking place in former Yugoslavia. Judaism comprises less than two per cent of western society, and yet has contributed in field after field. They have ranked the contribution of their day as Marx, Freud, Einstein, and Fermi have within this century. Furthermore, Jewries have been outcast and prosecuted more than any other society from as early as history could be recorded and survived against all odds. The Irony of all is that most of the persecuting has been done from movements which prescribed to either Christianity or Islam which in essence would have not existed without Judaism?Bibliography: Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg. 19. B. Ness, Class notes, Oct. 05, 1994. B. Ness, Class notes, Oct. 05, 1994. B. Ness, Class notes, Sep. 29, 1994. B. Ness, Class notes, Dec. 06, 1994. B. Ness, Class notes, Dec. 03, 1994. Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg. 90. Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg 90-91. B Ness, Class handout, Quran, Mecca Chapters, Nov. 22, 1994. B. Ness, Class handout, Neviim, Judges, Deborah, Oct. 04, 1994. Classics of Western Thought, Vol. II, Donald S. Gochberg. (Harcourt Brace Jovanovich 1988). Pg. 128. .Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg 119. .Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg. 114. .Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg. 155-156. .Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg. 179. .Civ. of the West, V I Brief Edition. Grieves, R., R. Zaller, J.T. Roberts. (Harper Collins, 1994). Pg. 91. Religion

Tale Of 2 Cities, Justice Vs Injustice Essays - Philosophy Of Law

Tale Of 2 Cities, Justice Vs Injustice Justice VS Injustice Justice versus injustice, a battle fought since the time of man. Dickens' most valuable message in A Tale of Two Cities is that justice will always triumph over injustice. Justice and injustice play a big part in the book. In Darnay's many trials he has each time gotten away from his prosecutors because of help from friends and family. In his first trial his uncle, the Marquis, tries to imprison him for treason, but with the help of Carton he is let free. The second trial was a bit more complex, he is captured by the DeFarges, who don't plan on giving him a fair trial. They wanted to do him a great injustice by putting him to death for a law they had made up. The persuasive Dr. Menette reasoned with the jury, so that they would let him off. Of course it is not always this easy. It was very rare in those days that someone would be let off. The jury never usually took more than a few seconds to decide if the accused shall be put to death or not. Jail was no longer a matter after the revolution. The guillotine was saving them a great deal of time. People went to jail for only a little while, the trial was short and death even shorter. The third trial of Darnay not filled with much justice. He was released from jail and not long after, he got picked up again and back to jail he went, where this trial went quickly and he was sentenced to death. Even with this injustice that was given to Darnay, an even stronger justice was handed to him by a friend. Sydney Carton literally gave him life. The day before Charles was to be sent to the guillotine Sydney exchanged places with him, since they looked so much alike nobody could tell the difference. I don't think his messages apply much in today's world. In today's society things like that are not done. Cases could take years just to get to the court and the trial could even last years. People today get away with murder, robberies, and other federal offences. You can't always have justice, it won't always triumph over injustice. A person can't possibly think it is right when a young child gets murdered and the killer can't be convicted. But things like those happen in the world we live in today.

Jawaharlal Nehru - Indias First Prime Minister

Jawaharlal Nehru - Indias First Prime Minister Early Life On November 14, 1889, a wealthy Kashmiri Pandit lawyer named Motilal Nehru and his wife Swaruprani Thussu welcomed their first baby, a boy they named Jawaharlal. The family lived in Allahabad, at that time in the Northwest Provinces of British India (now Uttar Pradesh). Little Nehru was soon joined by two sisters, both of whom also had illustrious careers. Jawaharlal Nehru was educated at home, first by governesses and then by private tutors. He particularly excelled at science, while taking very little interest in religion. Nehru became an Indian nationalist quite early in life, and was thrilled by Japans victory over Russia in the Russo-Japanese War (1905). That event prompted him to dream of Indian freedom and Asiatic freedom from the thraldom of Europe. Education At the age of 16, Nehru went to England to study at the prestigious Harrow School (Winston Churchills alma mater). Two years later, in 1907, he entered Trinity College, Cambridge, where in 1910 he took an honors degree in natural sciences - botany, chemistry and geology. The young Indian nationalist also dabbled in history, literature and politics, as well as Keynesian economics, during his university days. In October of 1910, Nehru joined the Inner Temple in London to study law, at the insistence of his father. Jawaharlal Nehru was admitted to the bar in 1912; he was determined to take the Indian Civil Service exam  and use his education to fight against discriminatory British colonial laws and policies. By the time he returned to India, he had also been exposed to socialist ideas, which were popular amongst the intellectual class in Britain at the time. Socialism would become one of the foundation stones of modern India under Nehru. Politics and the Independence Struggle Jawaharlal Nehru returned to India in August of 1912, where he began a half-hearted practice of law in the Allahabad High Court. Young Nehru disliked the legal profession, finding it stultifying and insipid. He was much more inspired by the 1912 annual session of the Indian National Congress (INC); however, the INC dismayed him with its elitism. Nehru joined a 1913 campaign led by Mohandas Gandhi, in the start of a decades-long collaboration. Over the next few years, he moved more and more into politics, and away from law. During the First World War (1914-18), most upper-class Indians supported the Allied cause even as they enjoyed the spectacle of Britain humbled. Nehru himself was conflicted, but came down reluctantly on the side of the Allies, more in support of France than of Britain. More than 1 million Indian and Nepalese soldiers fought overseas for the Allies in World War I, and about 62,000 died. In return for this show of loyal support, many Indian nationalists expected concessions from Britain once the war was over, but they were to be bitterly disappointed. Call for Home Rule Even during the war, as early as 1915, Jawaharlal Nehru began to call for Home Rule for India. This meant that India would be a self-governing Dominion, yet still considered a part of the United Kingdom, much like Canada or Australia. Nehru joined the All India Home Rule League, founded by family friend Annie Besant, a British liberal and advocate for Irish and Indian self-rule. The 70-year-old Besant was such a powerful force that the British government arrested and jailed her in 1917, prompting huge protests. In the end, the Home Rule movement was unsuccessful, and it was later subsumed in Gandhis Satyagraha Movement, which advocated complete independence for India. Meanwhile, in 1916, Nehru married Kamala Kaul. The couple had a daughter in 1917, who would later go on to be Prime Minister of India herself under her married name, Indira Gandhi. A son, born in 1924, died after just two days. Declaration of Independence The Indian nationalist movement leaders, including Jawaharlal Nehru, hardened their stance against British rule in wake of the horrific Amritsar Massacre in 1919. Nehru was jailed for the first time in 1921 for his advocacy of the non-cooperation movement. Throughout the 1920s and 1930s, Nehru and Gandhi collaborated ever more closely in the Indian National Congress, each going to prison more than once for civil disobedience actions. In 1927, Nehru issued a call for complete independence for India. Gandhi opposed this action as premature, so the Indian National Congress refused to endorse it. As a compromise, in 1928 Gandhi and Nehru issued a resolution calling for home rule by 1930, instead, with a pledge to fight for independence if Britain missed that deadline. The British government rejected this demand in 1929, so on New Years Eve, at the stroke of midnight, Nehru declared Indias independence and raised the Indian flag. The audience there that night pledged to refuse to pay taxes to the British, and to engage in other acts of mass civil disobedience. Gandhis first planned act of non-violent resistance was a long walk down to the sea to make salt, known as the Salt March or Salt Satyagraha of March 1930. Nehru and other Congress leaders were skeptical of this idea, but it struck a chord with the ordinary people of India and proved a huge success. Nehru himself evaporated some sea water to make salt in April of 1930, so the British arrested and jailed him again for six months. Nehrus Vision for India During the early 1930s, Nehru emerged as the political leader of the Indian National Congress, while Gandhi moved into a more spiritual role. Nehru drafted a set of core principles for India between 1929 and 1931, called the Fundamental Rights and Economic Policy, which was adopted by the All India Congress Committee. Among the rights enumerated were freedom of expression, freedom of religion, protection of regional cultures and languages, abolition of untouchable status, socialism, and the right to vote. As a result, Nehru is often called the Architect of Modern India. He fought hardest for the inclusion of socialism, which many other Congress members opposed. During the later 1930s and early 1940s, Nehru also had almost sole responsibility for drafting the foreign policy of a future Indian nation-state. World War II and the Quit India Movement When the Second World War broke out in Europe in 1939, the British declared war against the Axis on behalf of India, without consulting Indias elected officials. Nehru, after consulting with the Congress, informed the British that India was prepared to support democracy over Fascism, but only if certain conditions were met. The most important was that Britain must pledge that it would grant complete independence to India as soon as the war was over. The British Viceroy, Lord Linlithgow, laughed at Nehrus demands. Linlithgow turned instead to the leader of the Muslim League, Muhammad ali Jinnah, who promised military support of Britain from Indias Muslim population in return for a separate state, to be called Pakistan. The mostly-Hindu Indian National Congress under Nehru and Gandhi announced a policy of non-cooperation with Britains war effort in response. When Japan pushed into Southeast Asia, and early in 1942 took control of most of Burma (Myanmar), which was on British Indias eastern doorstep, the desperate British government approached the INC and Muslim League leadership once again for aid. Churchill sent Sir Stafford Cripps to negotiate with Nehru, Gandhi and Jinnah. Cripps could not convince the pro-peace Gandhi to support the war effort for any consideration short of full and prompt independence; Nehru was more willing to compromise, so he and his mentor had a temporary falling-out over the issue. In August of 1942, Gandhi issued his famous call for Britain to Quit India. Nehru was reluctant to pressure Britain at the time since World War II was not going well for the British, but the INC passed Gandhis proposal. In reaction, the British government arrested and imprisoned the entire INC working committee, including both Nehru and Gandhi. Nehru would remain in prison for almost three years, until June 15, 1945. Partition and Prime Ministership The British released Nehru from prison after the war was over in Europe, and he immediately began to play a key role in negotiations over the future of India. Initially, he vigorously opposed plans to divide the country along sectarian lines into a predominantly-Hindu India and a predominantly-Muslim Pakistan, but when bloody fighting broke out between members of the two religions, he reluctantly agreed to the split. After the Partition of India, Pakistan became an independent nation led by Jinnah on August 14, 1947, and India became independent the following day under Prime Minister Jawaharlal Nehru. Nehru embraced socialism, and was a leader of the international non-aligned movement during the Cold War, along with Nasser of Egypt and Tito of Yugoslavia. As Prime Minister, Nehru instituted wide-spread economic and social reforms that helped India reorganized itself as a unified, modernizing state. He was influential in international politics as well, but could never solve the problem of Kashmir and other Himalayan territorial disputes with Pakistan and with China. Sino-Indian War of 1962 In 1959, Prime Minister Nehru granted asylum to the Dalai Lama and other Tibetan refugees from Chinas 1959 Invasion of Tibet. This sparked tensions between the two Asian superpowers, which already had unsettled claims to the Aksai Chin and Arunachal Pradesh areas in the Himalaya Mountain range. Nehru responded with his Forward Policy, placing military outposts along the disputed border with China, beginning in 1959. On October 20, 1962, China launched a simultaneous attack at two points 1000 kilometers apart along the disputed border with India. Nehru was caught off guard, and India suffered a series of military defeats. By November 21, China felt that it had made its point, and unilaterally ceased fire. It withdrew from its forward positions, leaving the division of land the same as before the war, except that India had been driven from its forward positions across the Line of Control. Indias force of 10,000 to 12,000 troops suffered heavy losses in the Sino-Indian War, with almost 1,400 killed, 1,700 missing, and nearly 4,000 captured by the Peoples Liberation Army of China. China lost 722 killed and about 1,700 wounded. The unexpected war and humiliating defeat profoundly depressed Prime Minister Nehru, and many historians claim that the shock may have hastened his death. Nehrus Death Nehrus party was reelected to the majority in 1962, but with smaller percentages of the vote than before. His health began to fail, and he spent a number of months in Kashmir during 1963 and 1964, trying to recuperate. Nehru returned to Delhi in May of 1964, where he suffered a stroke and then a heart attack on the morning of May 27. He died that afternoon. The Pandits Legacy Many observers expected Parliament member Indira Gandhi to succeed her father, even though he had voiced opposition to her serving as Prime Minister for fear of dynastism. Indira turned down the post at that time, however, and Lal Bahadur Shastri took over as the second prime minister of India. Indira would later become the third prime minister, and her son Rajiv was the sixth to hold that title. Jawaharlal Nehru left behind the worlds largest democracy, a nation committed to neutrality in the Cold War, and a nation developing quickly in terms of education, technology and economics.

Reading Comprehension Worksheet 2 Answers

Reading Comprehension Worksheet 2 Answers If you have gone through the Reading Comprehension Worksheet 2 The End of Overeating then please read the answers below. These reading comprehension worksheet answers are affiliated with the article, so they wont really make much sense by themselves. Printable PDFs: The End of Overeating Reading Comprehension Worksheet | The End of Overeating Reading Comprehension Worksheet Answer Key Reading Comprehension Worksheet 2 Answers 1. It can be inferred from the authors description of the woman eating in paragraph four that (D) The author is disgusted by the womans consumption. Why? A is incorrect because we have no idea where the woman likes to eat. Nothing in the text makes reference to her preferences. B is incorrect because we can infer that the woman isnt even aware of what shes eating, so she doesnt truly have the capacity to enjoy it. C is incorrect because her efficiency is detracting from her dining experience rather than enhancing it. The author never brings up anything about eating healthfully in those lines, either, so E is also out. We can infer that hes disgusted by her consumption because of his judgment he places on her: Had she known someone was watching her, Im sure she would have eaten differently. This implies that she would have been ashamed to eat as she had, thus showing the authors distaste for her eating habits. 2. According to the passage, the main reason people overeat is (B) because we dont have to chew our food very much Why? A, B and C are mentioned in the passage, but not as a causal effect of our overeating. E is a distractor answer- eating quickly is tied into not chewing, but the passage does not imply or state that we are used to eating quickly, so we overeat. The passage gives specific details about the refining process that makes our food easier to swallow, allowing us to eat more than we should, thus answer B is the very best choice. 3. The following are all ingredients in the egg rolls, EXCEPT (E) dark meat chicken Why? Its white meat chicken (line 32). This is one of those hunt and search type of detail questions. They can be tricky because they have almost nothing to do with reading comprehension, but rather focus on how carefully you can find the details related to the passage.   4. Which of the following statements best describes the main idea of the passage? (B) Because refined food is irresistible and easy to eat, it masks how unhealthy it is, leaving people unaware of the poor food choices theyre making. Why? A is too broad, because it fails to mention refined food, which is absolutely key in the article. C is too narrow because it only mentions Chilis, and the essay goes beyond just one restaurant. D makes a supposition- that people will be healthier because of the article. Thats never stated or indirectly implied, so it cant be part of the main idea. E is too narrow, so B is the best choice.   5. In the first sentence of paragraph four, the word vigor most nearly means (D) Energy Why? Heres where your vocabulary knowledge or your ability to understand vocab words in context come in handy. If you didnt know the meaning of the word, you could assume some things based on the text: †¦the woman attacked her food with vigor and speed. Since the conjunction and joins two words/phrases with similar meaning, C is out- lethargy means laziness. The word attacked does not coincide well with pleasure, so A is out. Since the woman was unaware of who was watching her, flamboyance, B, is out, too. That leaves D and E. Craftiness indicates sneakiness of some sort and although the woman wasnt being showy, she wasnt sneaking her food either, so D is the best answer. It fits well with the sentence.

Nmgmt Essay Example | Topics and Well Written Essays - 750 words

Nmgmt - Essay Example geting but ‘orthodox’ planning approaches are insufficient for handling large-scale changes as opposed to incremental changes, according to Kotter and Cohen (2002). Significant structural changes had begun to take place in 1994 because of the arrival of free trade. Free trade in the UK’s market meant that foreign competition was coming and was providing local businesses with an opportunity to expand by means of acquisition. Charles Berry has quoted the response of his organization to the change. Even after everyone had agreed to a mutual point and the agreed suggestions were documented in a report, no real progress was made. Hence, all the planning efforts went down the drains because they were not put to work. Most of the industries are designed for incremental changes and commonly everyone associated knows about their business in some detail. Planning helps with such incremental changes where everyone is aware of the little details. However it is inadequate for managing large-scale changes. With non-incremental change, the analysis is often based on unclear assumptions because extrapolations from previous trends may be misleading. Charles Berry explains how his organization considered seven alternatives in an effort to evaluate the situation. In measurable terms, these included sales turnover, the number of employees, potential customer market, core business, competitors, beliefs and the proposed action steps. All the options were documented precisely and several meetings were conducted in order to visualize the propositions in a way that materialized the visions into a near reality. This provided a direction for the attainment of the vision and things got less vague. Hence, the approach , involving seeing, feeling, and changing, was particularly geared towards painting the picture or visualizing the future. There are four main elements involved in successful changes that occur on a large scale. These include plans, budgets, strategies, and visions.

How do gender stereotypes influence the discourses of youth sexuality Essay

How do gender stereotypes influence the discourses of youth sexuality studies by Beres and the forms of sexual coercion among youth studies by Hartwick et al - Essay Example This double standard where sexual initiation and assertiveness is concerned is what propagates the gender stereotype (Hartwick et al 159). The same gender stereotype is discussed in Beres’ article which concerns discourses on youth sexuality especially the unplanned sexual encounter â€Å"it just happened.† In this case, women are portrayed as naà ¯ve where the unplanned sexual encounter is concerned whereas the males are seen as the propagators having had time to contemplate and plan of their moves to the last detail of how they can lure the woman to bed but at the same time making it appear as is if â€Å"it just happened† (Beres 171). It is this assumption that leads to gender stereotype. According to the research carried out by both Hartwick et al and Beres, it is evident that women who engage knowingly in sexual behavior or openly portray their sexual assertiveness are considered â€Å"sluts† by the society. This negative branding of the women is however not accorded to the men. It is actually a benefit and a â€Å"normal† thing for men to have expansive information and knowledge about sexual matters which even guarantees them positive praises from the same society. It is actually deemed â€Å"womanly† when a man is not sexually pervasive or does not plan for a sexual encounter even when it seems â€Å"accidental† to the woman. Based on this and also as a result of this stereotype, it therefore does not come as a surprise that for the sexually assertive women to term the unplanned sexual encounters as â€Å"accidents† or indicate that â€Å"it just happened† than openly admit they also had premeditated the encounter and had even instigated and propelled it to some extent. The lack of belief and even societal pressure for the women to be sexually â€Å"naive† and the men to have sexual â€Å"machismo† is what leads to men becoming irresponsible and even not care about their sexual actions. Based on Beres’ article, men are

Impacts of Cruising Essay Example for Free

Impacts of Cruising Essay There are both positive and negative impacts to cruising on different countries. Some can have a great affect on the ship and the area where the ship docks, others can have a negative affect on the cruise area itself and the people who live in and around the ports of call. The first positive impact which I am going to talk about is there are more jobs created by having a port where a big cruise ship comes into. Jobs will be available: †¢ Servicing the port and ship †¢ Jobs in construction – up-dating port facilities, ship building and in the local area, for example building more shops and tourist attractions †¢ Increased jobs in and around the port The table to the left shows the amount of tourists that visits different cruise area’s around the world. As you can see from 1997 onwards cruising has increased in popularity greatly. This has created more jobs for people as more people are going on cruises. Some of the jobs which it has created are jobs working in the port, like checking people’s passports before they get on the ship, too putting people’s luggage on the cruise ships and also many more jobs in construction. It does not only create jobs in the port it will create jobs on the ship, as they will need people to help out on the ship, like they will need waiters, entertainers, cleaners. Another way you may get a job is as there are more people stopping at the port they will be going on different excursions and the cruise companies will need people who know the local area to help out by given guided tours and taking them too and from the port to the attraction. This is where jobs in transport come in. Cruise companies will want to work with coach companies to take people to and from the port to different attractions, as the cruise port becomes busier they will need more coaches, therefore bringing in more money for the coach company and creating more jobs for local people. As the port gets busier and more tourists come into the area, tourists will go into shops, bars, restaurants and pubs and will spend their money. This will bring the area in more income and will create more jobs for the local people because the places will become busier and they will need more staff to cope with the demand. However one problem with jobs is although there may be the demand for them, they will usually only be seasonal when the cruise liners dock into the port. So people will not have jobs for the whole year round so they will have to save their money, to live until they can get a job again. Another benefit with there being more jobs is the local people will have more disposable income and the town/place where the port is. This is called the multiplier affect by more people coming into the area, it will create more jobs, which will create more income, which will then get put back into the local area improving facilities for both tourists and the people who live there which will then attract more people to come back to the town as it is improving. Like I said above as more people come to the area it will bring in more income which will be put back into the local area to improve it for the people who live there. For example they may use it to improve the infrastructure and make it easier for tourists to get from A to B, this will then be good for the local people as they will have access to better transport. It may also create more courses like a travel and tourism course, and catering courses for local people so they can go and get a good job in the industry or working on the ship. So all around the improvements of the facilities will benefit everyone. As well as improving the local economy by creating more jobs and bringing in more income it will help for cultures to be more recognised and will create a greater awareness of different cultures. This is good because it allows for the people around the port to keep the cultures and for them to not become diluted, which can happen, the reason it can happen is because more and more people from different countries will come into the destination and will bring their culture and idea’s with them which may dilute traditional culture. But in another respect it will help the culture to stay the same as people will be buying traditional artefacts from their culture like pottery and food and much more which will help keep the culture strong. Unfortunately not all impacts are positive; there are several negative impacts as well. When the passengers on the cruise ship disembark and visit the local area, they may not go into the local area, they may be going straight off the cruise ship onto a coach and to a tourist attraction, although the tourist attraction and coach company will benefit from it, the local people in the town will not as the trade will not go to the town so they loose out on money. Another problem is tourists may be on an all inclusive cruise ship so may go around the town and spend a bit of money but are unlikely to buy any food or get anything to drink as it is all available to them on the ship where they can eat and drink as much as they want. This means the local economy will miss out. Most cruise ships either accept UDA or Euros which means that the locals lose money. Cruises tend to be seasonal, meaning that if there is bad weather they may not get off the ship at all, and in low season the local tow n will not make a lot of money, especially if they are reliant on tourism because they will not make a lot of money in low season, which could cause business to go bankrupt. This also ruins the local economy. Coral Reefs and Sea Life is being ruined by oil spillages coming from the cruise ships and the waste being dumped from them. Cruise ships are not allowed to dump any waste into the sea, however this does not happen, although there is a law against it cruise ships manage to avoid it, by not dumping waste within 3 miles of the shore then they dump all of their rubbish and waste there. When they do this they ruin sea life, they pollute the sea and kill wildlife. Ships also have an impact when they are docked, they are meant to declare all waste when they are in port and take it back with them. Many cruise ships are not doing this, as they are illegally dumping their waste, fuel and ballast into the sea. All of this leads to pollution and high costs for locals to clean up. As more people are going on cruises over crowding increases the traffic, and the car/taxi pollution is high. Over crowding in one area ruins the local attractions where people are walking all over the place. Water is also limited, of which the tourists use more than the locals. Too many visitors in one small economy can cause lots of noise and less of the local identity. The people in the local area may get offended by tourists walking around in inappropriate clothing. Tourists tend to take all of their personal belongings with them such as camera, phone, iPod, money and jewellery. This increases the amount of crime and theft because the locals are poor. They can thieve this and sell it on. There is also an increase of the sex trade and prostitution. Tourists also tend to buy gifts and souvenirs that they don’t really want such as catholic countries selling tacky Virgin Mary souvenirs to tourists to encourage their local religion. Impacts of Cruising in Alaska Cruise liners that cruise to Alaska cut the capacity by 17% in 2010 which cut it by about 140,000 passengers. The reason for this is because of the $46pp environmental tax that they have to pay, the reason why the have put this into place is to help cut down on pollution, and to help pay for the clean up for cruises. In 1984 before cruising became popular Juneau was a run down crumbling area which now is one of the main points of call. This gives cruise companies a lot of power as they can move to different docks or areas. 50% of the excursions are sold by the cruise company. These prices are negotiated with the locals. Visitors to Alaska spend over $1.5billion on their Alaska trip in 2007. Juneau Juneau is the 2nd largest port in Alaska, but like I mentioned before in 1984 was a run down crumbling area. This area has the usual port facilities such as baggage facilities, covered walk ways, and taxis. . They have cafes and museums near to the port. The impact from this is that it is brining a profit in to the local area which will help to improve it in the future. Juneau has 2 cruise ship terminals meaning that they can have more tourists there at one time which will help bring in more money to the area, to help improve the port, the facilities, the infrastructure and the attractions to attract more cruises in the future. It is a self sustain port, which has no public funding. It is a deep water port, which has direct access to the local town and facilitates. The port has high fees of $46pp, this means that lots of vessels aren’t going to Alaska, because they have to pay a lot of money to get their tourists into their, which puts them off. This will have an effect on Jun eau because they will be losing out on money because fewer cruises are coming into the area, which brings in less tourists, which means they lose out on money and will not have much to spend on improving the area. Environmental issues are a big issue in Alaska, especially because of cruising. Water resources that are in Juneau have to be shared with tourists as well as the locals, and the rate that tourists and ‘westernised’ people use water then it does not leave a lot left for the locals. Hot weather also causes a problem because tourists will drink a lot more water, and will use double to what the local people do. Bus drivers tend to leave the motor running for a long time so that the tourists have the air conditioned bus that they want, this has an impact on the area because all of the fumes from the buses will go into the air and will pollute it; so the air is not as fresh and clean as it should be. This can cause health problems to become worse like Asthma, which some locals may have, so it could worsen their condition. Deep water port constructions will mean that builders will have to disturb the economy and the marine life, meaning they will have to relocate all of the animals elsewhere, this can cause damage to habitats, and it may disturb other animals that come into the port regularly. All of the building will have an effect on the area because it will increase noise pollution and the area that should be peaceful will not be that peaceful. This also means loss of animal habitat and less scenery. This means the area will become a building sight until everything is finished. The increase of infrastructure may not benefit the locals as it may produce more traffic while building the roads, and will ruin the scenery and land, and some farmers may be moved from their land to another to make way for bigger roads. Princess Cruise Liners have reduced air pollution created by idling vessels in port. To do this they have modified their engines so they can be turned off while they are docked. This helps to reduce air pollution from the cruises, as the power is off and no fumes will be clogging up the air. While they are docked they are plugged into a nearby land-based hydro-electric power plant. The power from these power plants is transferred to the ships via specially designed cables. Juneau is the only port that does this, and it cost them $4.5million to do this. This is because the cruise line feels it’s worth the environmental investment and hopes to expand this because it will encourage more people to go their to help improve the local economy and also if it is successful here they may use it in other places. Lax State and Federal Laws allows cruise ships to dump untreated sewage from toilets once the ship is three miles from the shore. When they are three miles away from shore, they can dump sewage from toilets that as been treated by marine sanitation devices. Sewage from sinks and showers can be dumped without treatment. Although this may seem far away from the shore, if there is a fast current the waste can easily reach the shore, and ruin marine life and kill of animals which some people depend on for example fishermen. Local fishermen may suffer from all of this as some of the fish life will get killed off from all of the waste and chemicals being dumped into the sea. In June 2003 Oceanas Stop Cruise Pollution campaign set our to convince Royal Caribbean Cruise Lines to improve its waste treatments. In May 2004 they then agreed to this and have installed advanced wastewater treatment technology on all of their ships. (http://na.oceana.org/en/our-work/stop-ocean-pollution/cruise-ship-pollution/overview) A lot of wastewater from toilets showers, laundry and cleaning contains lots of detergent, grease and chemicals which are dangerous to the marine life, and can kill a lot of marine life. A lot of these chemicals come from the hairdressers, photographers and everyday cleaning and medical facilities that are on board. A lot of the water also contains food particles from the washing up. Many cruise ships now have systems on board to help clean up gray water and black water. Things such as paint, solvents, light bulbs, batteries and out of date or unused medicines are thrown over board. Make realistic recommendations about how to maximise positive and m inimise negative impacts of cruising I think one of the positive things about cruising in Alaska is the jobs which it can create for local people. I think cruise companies could draw on the fact that they can offer them jobs and could highlight the different jobs which they could do. I think what cruise companies could do to create better jobs, like they could get local people in on the cruise in the evening to show people about their different culture, as well as creating more jobs, it will give tourists a better understanding of their culture and it may lead to them respecting it a bit more. Another thing which they could do is they could offer people on board a ‘cooking class’ where they get local chef’s to come in and promote their restaurants by showing people how to cook their traditional food. This will attract tourists to eat in local restaurants where they offer the local cuisine. They could also give vouchers for the restaurants to encourage people to eat there. This will help maximise the income for local businesses. I think another thing which they could do to offer local people jobs is they can hire them as tour guides, to give information on the history in the local area and different cultures, they can take them to the best places to eat and the little traditional shops so smaller businesses can benefit from this. This will look great on cruise ships if they do this because it will help to maximise the positive effects which cruising has on the local people. Environmental issues are a very negative impact of cruising, I think to make minimise the effects which cruising has on the area’s it visit’s is to highlight on the things which they have been doing to minimise these effects. One of the things which has worked well is what Princess Cruise’s have been doing as well as what the local area has been doing. Like I mentioned before in Juneau there is a land-based hydro-electric power plant, which the ships can ‘plug’ into to give themselves power. This is a great thing to do because the ships will not need to keep their engines on, so they will reduce the amount of pollution which goes into air. This is a great idea and it is working really well. I think what they could do is other cruise liners could team up with Alaska and they could equally invest into putting this facility into all of their ports. This will create great press for them as they will be doing it in all of their ports and it will look good on the cruise companies because it will show they care and want to do something about the environment to help to make cruising more sustainable. In June 2003 Oceanas Stop Cruise Pollution campaign set our to convince Royal Caribbean Cruise Lines to improve its waste treatments. In May 2004 they then agreed to this and have installed advanced wastewater treatment technology on all of their ships. I think this was a great thing to do because again it looks good on the cruise company showing that they do care about what they are putting back into the sea. I think that all cruise operators should try investing in this facility or something similar to help reduce the waste which is going back into the sea.